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Results from the Second HP e3000 Transition
Survey
Survey
Results from the Second HP e3000 Transition
Survey
In February, 2002, Interex began polling HP e3000 Users for
its second survey to gauge the evolving user needs, interests, and to continue to be their
advocate to HP. This e3000 Survey was designed to better understand the challenges,
tools and support needed to deal with the phased termination of the e3000 product
line.
Conducted online from February 25th
to March 15th, this second survey received 582 respondents. Below are the results:
- Please indicate the computer platforms
with which you are involved (multiples allowed):
| HP e3000 |
100% |
| HP 9000 |
35% |
| NetServer |
29% |
| Sun |
13% |
| IBM |
12% |
- Please indicate your primary job function
(Choose one from the list):
| Executive |
25% |
| IT Manager
|
32% |
| Technical Staff |
40% |
| Other
|
3% |
57% of responses are from IT managers
and executives!
- Please indicate your level of responsibility (Hardware/Software)
in making decisions regarding future directions of your HPe3000 (Choose one from the list):
| Final Decision |
19% |
| Strongly Influence |
45% |
| Recommend |
26% |
| Not Involved |
10% |
90% of responses are from individuals who influence
e3000 decisions within their companies. 64% have a very significant influence
on e3000 decisions!
- Is the HPe3000 system your primary
computing environment?
HP e3000 is the primary environment for 70% of
participants. Of those (70%), 20% indicated the e3000 is their only primary environment.
- Who is the primary support provider (Hardware/Software) for your
organization�s HP e3000 systems? (Choose one from the list)
| HP |
66% |
| 3rd Party |
20% |
| No Support |
14% |
66% of respondents are HP Support Customers.
- Please indicate which HP e3000 System(s)
your organization is currently using (multiples allowed):
| 9x7 |
40% |
| 99X |
11% |
| 9X8 |
26% |
| 9X9 |
42% |
| A Class |
9% |
| N Class |
12% |
Survey changes from the first survey show slight drops
in older systems. This drop is most likely due to system consolidations taking place before
migration. Regardless, only a small % of customers can do HP 9000 system conversions.
- Please indicate which version(s) of the
MPE/iX operating system your organization is running (multiples
allowed):
| Version 6 |
40% |
| Version 6.5 |
43% |
| Version 7 |
21% |
The slight drop (differences from the first survey) in 6.0 use and the increase in 7.0 use,
again shows consolidations. Users of version 6.0 will lose support from HP in
November 2002; Users of 6.5 will lose support from HP in December 2003.
- Using your best estimate, how long will it take your
organization to complete the migration? (Choose one from the list)
| Less than 1 year |
13% |
| 1 to 2 years |
35% |
| 2 to 5 years |
40% |
| Greater than 5 years |
12% |
52% estimate that the migration will take longer than
2 years, yet the majority of customers will lose support on their primary systems in
less than 2 years. HP needs to get customers to 7.0 quickly!
To what degree has your organization already planned
for, or implemented a transition strategy for your HP e3000 application? (Choose one from the list)
| Planning stages only |
52% |
| Not at all |
26% |
| Partial migration |
15% |
| Full migration |
7% |
As expected, a majority of customers have now moved
into the planning stages of migration (since November �01).
Please indicate your overall level of satisfaction
with HP�s HP e3000 migration products and services (products and services designed to
assist with the migration) (Choose one from the list)
| Very Dissatisfied |
39% |
| Neither Satisfied or Dissatisfied |
33% |
| Somewhat Dissatisfied |
18% |
| Very Satisfied |
6% |
| Somewhat Satisfied |
4% |
57% are dissatisfied with HP�s migration products
and services. Here are some comments from those surveyed:
- �HP has no strategy for customer migration�
- �I have so far not seen anything which would make it easier to move to another HP
platform than IBM and SUN�
- �I�m unaware of products and services other than Eloquence which is in limbo�
- �tools, products: next to none�
- �I know of no help being offered to us�
- �while HP may be assisting with the cost of the hardware, they are not taking into
account the major cost of software migration�
- �I had expected HP to offer a package on migration to HP-UX and was very surprised
they did not.�
- �The decision came without a migration strategy�
Regarding your primary HP e3000 applications,
please select the box that best describes your organization�s current thinking. (Choose one from the list)
| Replace it with a new application package on
a different platform |
34% |
| Continue running it even when the HP e3000 is no longer
supported by HP |
23% |
| Migrate it "as is" to another platform |
19% |
| Re-write it on a different platform |
16% |
| Retire the application on or before December, 2006 |
7% |
69% will invest in new platform; 34% will invest in new
application.
Please select the box(es) that indicate(s) your organization�s
current thoughts regarding the Operating System/Hardware platform it will migrate to.
(Choose all that apply)
| Undecided |
29% |
| HP-UX |
37% |
| Windows/NT on non-HP |
28% |
| Undecided |
20% |
| SUN (Solaris) |
14% |
| IBM |
13% |
| Windows/NT on HP |
13% |
| Linux on non-HP |
13% |
| Other non-HP |
9% |
| Stay with MPE |
9% |
| Linux on HP |
8% |
Differences from the first survey, HP-UX increased 12%, Windows/NT (overall +9), Linux (overall +8%), SUN (+5%), IBM (+4%),
MPE stayed the same, Undecided dropped 10%. An increasing percentage of customers will go to HP-UX, Windows NT, and Linux.
How does your organization plan to carry
out the migration (multiples allowed)?
| Internal Staff |
58% |
| Still Evaluating |
39% |
| Consultants |
20% |
| VAR, VAD, Reseller |
10% |
| Using HP or HP Partner |
5% |
While retraining of internal staff is a major issue; many
can�t afford to use consultants to implement the migration.
Top Migration Issues
- Application replacement cost.
- Hardware replacement cost.
- Retraining time and increased staff time.
- Need to co-exist on two platforms during migration.
- Database tools.
- Language conversion.
- Cobol compiler availability.
- Need research and knowledge to pick best app.
- Uncertain of functionality, reliability of new apps.
- Data conversion-IMAGE (time consuming and costly).
- Language Conversion.
- Replacement of custom applications.
- Availability of 3rd party apps (ManMan, Amisys, Ecometry).
Please indicate the degree in which your
organization is interested in following the �OpenMPE � movement (effort to get
HP to release the MPE/iX source code and licensing to �OpenMPE� (Choose one from the list):
| Very Interested |
33% |
| Somewhat Interested |
33% |
| Not Interested |
19% |
| No Opinion |
15% |
66% are interested in the OpenMPE movement
Please indicate your overall level of satisfaction
with HP�s willingness to investigate a possible future for MPE in some form of �OpenMPE� (Choose one from the list):
| Very Dissatisfied |
23% |
| Somewhat Dissatisfied |
19% |
| Somewhat Satisfied |
10% |
| Very Satisfied |
10% |
| No Opinion |
38% |
42% are dissatisfied with HP�s willingness to investigate OpenMPE
Summary Conclusions:
- The e3000 is used as a primary computing system for many organizations, although, it is not the only primary system.
- Many customers haven�t upgraded to MPE/ix 7.0 which causes additional work. (some customers can�t go to 7.0). There isn�t a sufficient support life to support customers migrating from 6.5.
- A majority of customers aren�t satisfied or aware of HP�s migration products and services.
- Primary migration issues are: high cost, tool availability and application replacement difficulty.
- HP is losing customers to non-HP platforms � primarily Non-HP Windows but also IBM, Sun and Non-HP Linux.
- Customers aren�t satisfied with HP�s investigation of OpenMPE.
These results (from the second survey) were presented to
Winston Prather and several managers at CSY.
Interex will continue to survey its member base
and provide such results to HP to help customers keep their e3000 systems
resilient and productive while implementing their transition strategy (be it migration or homestead).
Interex wishes to thank those who took the time
to complete the survey and express your views.
Have Questions? Suggestions? Email us.
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